0
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Bye.

1
00:00:19,000 --> 00:00:20,000
Can I help you?

2
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Uh, yeah.

3
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My suitcase hasn't arrived.

4
00:00:25,000 --> 00:00:26,000
Which flight were you on?

5
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Flight RT163 from JFK.

6
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I'll take your details and then I can issue you with a reference number.

7
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Can I have your name please?

8
00:00:36,000 --> 00:00:38,000
My name's Jenny Zielinski.

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That's Z-I-E-L-I-N-S-K-I.

10
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And you're a visitor to the UK.

11
00:00:46,000 --> 00:00:48,000
That's right.

12
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How long are you staying for?

13
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Ten days.

14
00:00:52,000 --> 00:00:56,000
Okay, how many bags are you missing?

15
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Just one.

16
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A suitcase.

17
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Can you describe it for me?

18
00:01:00,000 --> 00:01:09,000
Uh, well, it's kind of greyish blue and hard plastic, I think.

19
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And what size is it?

20
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Oh, it's a medium size.

21
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Like this.

22
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And it has wheels.

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Anything else?

24
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Yeah, there's a small lock and a label with my name and phone number on it.

25
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And what was in the suitcase?

26
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Just about everything.

27
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Clothes, toiletries, all my personal belongings, really.

28
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Can I have your address in the UK?

29
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Oh, uh, just a minute.

30
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It's the Grange, Marsh Lane, Long Crendon, Oxfordshire.

31
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Is this a contact number?

32
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Yes, it's 001 202 494 012.

33
00:02:02,000 --> 00:02:04,000
And finally, can you sign this?

34
00:02:04,000 --> 00:02:06,000
Of course.

35
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Do you have any idea where it is?

36
00:02:08,000 --> 00:02:12,000
I mean, do you think it's still in New York?

37
00:02:12,000 --> 00:02:16,000
It's possible.

38
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We're very sorry for the inconvenience.

39
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Here's your reference number.

40
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You can track the progress of your luggage online or just give us a call,

41
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but we should be able to get it back to you within 24 hours.

42
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That would be great. Thank you.