0 00:00:00,000 --> 00:00:07,000 Dear assistants, in the next minutes, I will introduce you to your health insurance policy 1 00:00:07,000 --> 00:00:10,000 with Cigna. 2 00:00:10,000 --> 00:00:16,000 Probably, you have received already two emails from Cigna. 3 00:00:16,000 --> 00:00:22,000 If you haven't, please check your email inbox or spam. 4 00:00:22,000 --> 00:00:29,000 In the first email, Cigna welcomes you to the company and informs you about how to proceed 5 00:00:29,000 --> 00:00:31,000 to get the health card. 6 00:00:31,000 --> 00:00:35,000 Moreover, they provide your member number. 7 00:00:35,000 --> 00:00:39,000 It is important to keep it safe. 8 00:00:39,000 --> 00:00:46,000 This is the member number. 9 00:00:46,000 --> 00:00:54,000 In the second email, you will have a welcome pack that includes the policy general conditions 10 00:00:54,000 --> 00:00:56,000 and a letter of intent. 11 00:00:56,000 --> 00:01:00,000 Its documentation is encrypted in PDF. 12 00:01:00,000 --> 00:01:13,000 The password will be your insert number, the one that you get in the email number 1. 13 00:01:13,000 --> 00:01:17,000 Then you must register online on the Cigna website. 14 00:01:17,000 --> 00:01:21,000 Click on clientes.cigna.es. 15 00:01:21,000 --> 00:01:29,000 You can change the language to English on the right side. 16 00:01:29,000 --> 00:01:32,000 Click on register. 17 00:01:32,000 --> 00:01:39,000 To check your identity, you have to enter the member number, the one that you have received 18 00:01:39,000 --> 00:01:43,000 in the email 1. 19 00:01:43,000 --> 00:01:44,000 Your date of birth. 20 00:01:44,000 --> 00:01:48,000 Please pay attention to the Spanish format. 21 00:01:48,000 --> 00:01:54,000 Your day, two digits, month, two digits, and year, four digits. 22 00:01:54,000 --> 00:02:02,000 And then the policy number, it is the same for all of you, 200740. 23 00:02:02,000 --> 00:02:10,000 Then click that you are not a robot and click on continue. 24 00:02:10,000 --> 00:02:13,000 Then you have to complete your personal data. 25 00:02:13,000 --> 00:02:15,000 Check that it is correct or updated. 26 00:02:16,000 --> 00:02:24,000 Your name, surname, gender, date of birth, and the contact details. 27 00:02:24,000 --> 00:02:29,000 In the contact details, you will see information from La Consejería in Cayalcala. 28 00:02:29,000 --> 00:02:33,000 Please update with your current address. 29 00:02:33,000 --> 00:02:40,000 In this address, you will receive the health card after requesting a duplicate. 30 00:02:40,000 --> 00:02:47,000 Also state the location, the full address, street, number, floor, flat, letter, number, 31 00:02:47,000 --> 00:02:48,000 etc. 32 00:02:48,000 --> 00:02:50,000 Zip codes. 33 00:02:50,000 --> 00:02:56,000 The zip code in Madrid only starts with 28 and three more digits. 34 00:02:56,000 --> 00:03:03,000 Your email address, Spanish mobile phone, line, leave it in blank if you haven't got 35 00:03:03,000 --> 00:03:08,000 one, accept the general conditions. 36 00:03:08,000 --> 00:03:19,000 And in the next step, you can set your new password. 37 00:03:19,000 --> 00:03:27,000 Now that you have already registered, go back to clientesthinga.es or the version in English 38 00:03:27,000 --> 00:03:33,000 and you can access to your private area by introducing your passport and the password 39 00:03:33,000 --> 00:03:44,000 that you have already set. 40 00:03:44,000 --> 00:03:50,000 But now let's go to request the health insurance card. 41 00:03:50,000 --> 00:04:05,000 Click on the menu on the top right side, help, and in frequently asked questions, search 42 00:04:05,000 --> 00:04:12,000 for duplicate card and then request card. 43 00:04:12,000 --> 00:04:18,000 It will ask you if you are sure and request card. 44 00:04:18,000 --> 00:04:23,000 Please note that if you have already requested one and you request a new one, the last card 45 00:04:23,000 --> 00:04:24,000 will be canceled. 46 00:04:24,000 --> 00:04:30,000 Normally, it takes between a week and 10 days. 47 00:04:30,000 --> 00:04:39,000 You will have the new card on your address and that's it. 48 00:04:39,000 --> 00:04:47,000 On the Thingna website, you can find medical directory, authorizations, and all the coverage 49 00:04:47,000 --> 00:04:52,000 and general conditions of the policy. 50 00:04:52,000 --> 00:04:56,000 Now let's find a doctor. 51 00:04:56,000 --> 00:05:07,000 Click on the menu and my medical network. 52 00:05:07,000 --> 00:05:12,000 Here you can find any doctor or any medical center. 53 00:05:12,000 --> 00:05:26,000 Select your localization or your zip code and the specialist and then press search. 54 00:05:26,000 --> 00:05:30,000 You will get a list of all the doctors in a decided area. 55 00:05:30,000 --> 00:05:34,000 In some of them, you will see if they speak English. 56 00:05:34,000 --> 00:05:39,000 Call directly to the medical center and make the appointment. 57 00:05:39,000 --> 00:05:45,000 The day you go to visit the doctor, show your Thingna health card. 58 00:05:45,000 --> 00:05:51,000 If you haven't received it yet, show the digital card that is in your preferred area. 59 00:05:51,000 --> 00:05:58,000 Furthermore, there is a highly recommended app, Thingna Wellbeing, with a lot of services 60 00:05:58,000 --> 00:06:00,000 and useful information. 61 00:06:00,000 --> 00:06:06,000 But most important thing is that you can make a telephone or video consultation with a specialist 62 00:06:06,000 --> 00:06:07,000 in general medicine. 63 00:06:07,000 --> 00:06:13,000 The application allows both the scheduling, modification, and cancellation of medical 64 00:06:13,000 --> 00:06:18,000 appointments, which will be attended in less than two hours. 65 00:06:18,000 --> 00:06:22,000 Medical consultations are in Spanish and English. 66 00:06:22,000 --> 00:06:30,000 Get the app in Google Play or App Store. 67 00:06:30,000 --> 00:06:35,000 This is what looks like your health card with useful information and Thingna customer service 68 00:06:36,000 --> 00:06:41,000 24 hours 7 days and emergencies. 69 00:06:41,000 --> 00:06:47,000 Your health insurance includes travel insurance if you travel abroad. 70 00:06:47,000 --> 00:06:56,000 It is valid worldwide except in Spain and your own country and includes up to €20,000 71 00:06:56,000 --> 00:06:59,000 in medical expenses. 72 00:06:59,000 --> 00:07:03,000 At least but not less important, some significant matters. 73 00:07:03,000 --> 00:07:11,000 The coverage from the policy starts the 15th of September and ends the 15th of July next 74 00:07:11,000 --> 00:07:13,000 year. 75 00:07:13,000 --> 00:07:18,000 Anytime you call Thingna, use your passport number. 76 00:07:18,000 --> 00:07:22,000 Never never never use the public system. 77 00:07:22,000 --> 00:07:30,000 If you go to the public system, you will have to pay and there is no reimbursement. 78 00:07:30,000 --> 00:07:33,000 Maternity is not included. 79 00:07:33,000 --> 00:07:34,000 Dental franchise. 80 00:07:34,000 --> 00:07:40,000 If you go to the dentist, there are some free services like oral diagnosis, radiographs 81 00:07:40,000 --> 00:07:46,000 and some dental restoration, but all other services must be paid at special rates.