1 00:00:30,000 --> 00:00:35,440 never been easier. You now have the right to move to any EU country for however long 2 00:00:35,440 --> 00:00:42,440 you want. This means some fantastic opportunities for us all. 3 00:00:50,920 --> 00:00:55,160 But when you move to a new country, there are bound to be some things that aren't clear 4 00:00:55,160 --> 00:01:00,640 or you're not sure of. So when you need personalized advice about moving around in Europe, or if 5 00:01:00,640 --> 00:01:06,000 you feel your rights aren't being properly respected, the EU Citizen Signpost Service 6 00:01:06,000 --> 00:01:12,680 can help. For free and quickly. And you get a real person dealing with your 7 00:01:12,680 --> 00:01:16,920 question at the other end. So what kind of things could you contact the 8 00:01:16,920 --> 00:01:22,080 Citizen Signpost Service about? Let's look at some examples. 9 00:01:22,080 --> 00:01:26,800 As an EU citizen, you can travel wherever you want in the EU. It's one of your basic 10 00:01:26,800 --> 00:01:32,520 rights. But what if your husband or wife is not an EU citizen and experiences problems 11 00:01:32,520 --> 00:01:38,240 when entering the EU? This is one of the areas where the Citizen Signpost Service can help. 12 00:01:38,240 --> 00:01:43,880 It can also advise you on your rights to social security cover when in another EU country, 13 00:01:43,880 --> 00:01:49,720 such as maternity, disability, pension and unemployment benefits. And on other important 14 00:01:49,720 --> 00:01:56,720 issues, like access to urgent medical care when on holiday in the EU. 15 00:02:03,280 --> 00:02:08,560 If you have a professional qualification like those for nurses, teachers and hairdressers, 16 00:02:08,560 --> 00:02:14,580 you can get advice on how to have it recognized in another EU country. Or if you're studying 17 00:02:14,580 --> 00:02:19,520 in another EU country, the Citizen Signpost Service can help if you think you're paying 18 00:02:19,520 --> 00:02:24,040 higher fees than local students. These are just some of the areas where the 19 00:02:24,040 --> 00:02:29,560 Citizen Signpost Service can help. In fact, the Citizen Signpost Service is one of an 20 00:02:29,560 --> 00:02:36,560 integrated set of EU information and advice services, all available in your language. 21 00:02:36,700 --> 00:02:41,700 You can find out answers to a range of general questions on the Your Europe website, or by 22 00:02:41,700 --> 00:02:47,640 calling the Europe Direct Information Service. And when you need personalized advice, the 23 00:02:47,640 --> 00:02:52,940 Citizen Signpost Service is there to help and to signpost you towards a solution. For 24 00:02:52,940 --> 00:02:59,340 example, some requests are sent on to Solvit, a network of problem solvers located in every 25 00:02:59,340 --> 00:03:05,460 EU country. Whether you contact us online or over the phone via Europe Direct, your 26 00:03:05,460 --> 00:03:09,980 queries will be quickly dealt with and you will normally receive an answer within three 27 00:03:09,980 --> 00:03:16,980 working days. Other advice organizations can also put forward a question on your website. 28 00:03:18,640 --> 00:03:24,040 Our legal experts will deal with your query as quickly as possible. Let's meet one of 29 00:03:24,040 --> 00:03:25,680 the legal experts. 30 00:03:25,680 --> 00:03:31,880 I am very proud to be part of this dedicated team of legal experts. The Citizen Signpost 31 00:03:31,880 --> 00:03:38,640 Service gives you personalized help when you need and when confronted with a specific problem 32 00:03:38,640 --> 00:03:45,440 when traveling, living or working in another EU country. The service is quick, easy and 33 00:03:45,440 --> 00:03:49,440 free of charge. 34 00:03:49,440 --> 00:03:54,200 Of course, EU countries handle many things differently, and it's not always clear whether 35 00:03:54,200 --> 00:04:00,200 or not those differences are against your EU rights. For example, it's fair that prices 36 00:04:00,200 --> 00:04:06,440 for car insurance differ from country to country, as risks may differ. But no EU country can 37 00:04:06,440 --> 00:04:12,760 fine you more for traffic offenses than it fines its own nationals. The Citizen Signpost 38 00:04:12,760 --> 00:04:18,680 Service can tell you what's fair and what's not. 39 00:04:18,680 --> 00:04:24,320 Know your EU rights and make the most of them. That's the advice of the EU's Internal Market 40 00:04:24,320 --> 00:04:26,360 Commissioner, Charlie McCreevy. 41 00:04:26,360 --> 00:04:33,080 The single market for which I am responsible isn't only about business. It gives everyone 42 00:04:33,080 --> 00:04:39,600 in the EU a range of individual rights, which bring enormous practical opportunities, such 43 00:04:39,600 --> 00:04:47,120 as being able to live, work or study in any EU country. We provide the Citizen Signpost 44 00:04:47,120 --> 00:04:53,360 Service to help you find out about these rights and to give you advice on how to exercise 45 00:04:53,360 --> 00:04:57,880 them. 46 00:04:57,880 --> 00:05:04,040 Wherever you live in the EU or have ambitions to live, the Citizen Signpost Service helps 47 00:05:04,040 --> 00:05:10,520 you to make the most of your EU rights. If you need quick, free, personalized advice, 48 00:05:10,520 --> 00:05:12,000 we'll be happy to help.