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Every morning, the citizens of Strasbourg find advertisements in German in their letterboxes.

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Shops on the other side of the Rhine River are looking to attract French customers.

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For people living on the border, comparing prices and promotions at home and across the border

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has become quite a normal thing to do.

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Corinne and Elisabeth have come to spend a few hours in Kale.

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They're looking for a microwave.

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These two well-informed consumers have been taking advantage of the competition

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between retailers either side of the border for some years now.

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But in the European Union, only one consumer in three is ready to shop in another member state

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where they don't speak the language.

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Their biggest concern is what to do if there's a problem.

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How can you get your money back when you can't explain yourself

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or when you're not familiar with local laws?

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Believe it or not, it's quite simple.

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You need only contact the European Consumer Centre in your own country.

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Holidays, buying a car or shopping over the internet.

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Specialist legal experts are there to help consumers.

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They provide information, but they mainly help with cross-border complaints.

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Unhappy shoppers can call on their services by letter or meet them face to face.

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And it's free.

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We'll make a summary and translate it all into English

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or another language of the European Union.

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And we'll prepare the case in such a way that...