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How to approach a mediation task.

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Step number one.

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Read the instructions very carefully, paying attention to every detail about the person you are going to mediate for.

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See exactly what you are supposed to do, summarize, recommend, select information, etc.

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Step number two.

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Take one minute to read through the text to get a general idea of what it is about.

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Step number three, read the text again and spot the relevant ideas related to what you know

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about the person you are going to mediate for and their needs. Step number four,

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think about socio-cultural aspects, for example things a foreigner might not know about Spanish

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culture, customs, food, places, people, etc., and that may be important for them to understand

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the information you are delivering. Step number five. Organize, summarize, and rephrase the relevant

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ideas. Tips. Explain the information in the text. Do not make up facts or other details.

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Do not give your opinion unless you are specifically asked to do so.

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Do not translate the text. Select just the relevant information.