1 00:00:00,040 --> 00:00:09,300 We are pleased to introduce you to Alejandra and Fernando who were so kind to answer our 2 00:00:09,300 --> 00:00:15,560 questions about their business. Their company's name is MasterLab and it is dedicated to the 3 00:00:15,560 --> 00:00:24,539 merchandising of Formula One, MotoGP and cycling. They decided to start their business 10 years ago 4 00:00:24,539 --> 00:00:29,719 because their son is a fan of these sports although he doesn't practice them. 5 00:00:29,719 --> 00:00:34,979 F1 was the first name they gave their business then due to copyright issues 6 00:00:34,979 --> 00:00:41,340 they changed the name to Masterlab. Masterlab is nowadays an online shop to 7 00:00:41,340 --> 00:00:46,379 which they dedicate 24 7. They sell official products of the different 8 00:00:46,380 --> 00:00:54,060 motor racing teams. MasterLab offers all types of clothing, 9 00:01:00,859 --> 00:01:11,659 competition equipment, and accessories. 10 00:01:12,459 --> 00:01:18,619 Alejandra and Fernando manage calls, orders, deliveries and shipments all over the world. 11 00:01:19,179 --> 00:01:24,459 Their products are also sold on Amazon but the commissions they have to pay are quite high 12 00:01:24,459 --> 00:01:31,979 so sometimes it's not really worth it. Starting the family business wasn't complicated but keeping 13 00:01:31,979 --> 00:01:37,819 it up is the greatest challenge they face every day. Their products are aimed at a selective group 14 00:01:37,820 --> 00:01:43,600 of people and the key to success and satisfy their customers is to constantly keep investing 15 00:01:43,600 --> 00:01:48,680 on the newest and latest products, so it's very unlikely they will ever be able to get 16 00:01:48,680 --> 00:01:51,460 their investment back. 17 00:01:51,460 --> 00:01:56,700 Despite the use of social network and their website to give their company visibility, 18 00:01:56,700 --> 00:02:00,780 their sales have been reduced due to the pandemic. 19 00:02:00,780 --> 00:02:06,980 Alejandra and Fernando's greatest fear is the risk of failure, so they try to compensate 20 00:02:06,980 --> 00:02:14,580 their perseverance, courage and optimism. After sharing their entrepreneurial experience with us, 21 00:02:14,580 --> 00:02:19,700 they encouraged us to start a business and to be successful we need to be determined 22 00:02:19,700 --> 00:02:31,300 and tenacious and of course be able to invest a good deal of money.