1 00:00:00,000 --> 00:00:07,000 Imagine you're in a foreign country and you're involved in or witness an accident. 2 00:00:07,000 --> 00:00:11,000 Would you be able to call the emergency services? 3 00:00:11,000 --> 00:00:17,000 Would you know what number to call in another country? 4 00:00:17,000 --> 00:00:23,000 In the European Union, emergency numbers differ from one country to the next. 5 00:00:23,000 --> 00:00:27,000 Yet more and more Europeans are traveling in the European Union. 6 00:00:28,000 --> 00:00:32,000 So potentially, millions of people could be faced with this problem. 7 00:00:35,000 --> 00:00:43,000 This is why the European Emergency Number 112 was created by the European Union to be used across Europe. 8 00:00:57,000 --> 00:01:03,000 So having a single number all over the European Union is a huge advantage. 9 00:01:27,000 --> 00:01:30,000 How does the 112 emergency number work? 10 00:01:30,000 --> 00:01:34,000 We headed to Utrecht in the center of the Netherlands to find out. 11 00:01:36,000 --> 00:01:44,000 Here in the outskirts of Utrecht is one of the main call centers and coordination hubs for the police, ambulance and fire department service of the country. 12 00:01:57,000 --> 00:02:12,000 In most of the 112 emergency centers, calls will be answered in several European Union languages. 13 00:02:12,000 --> 00:02:19,000 But remember that 112, like national emergency numbers, must only be used for real emergencies. 14 00:02:27,000 --> 00:02:33,000 You can think of fires, but also accidents with serious injuries. 15 00:02:33,000 --> 00:02:40,000 Discomfort of people, where the immediate arrival of an ambulance is desirable. 16 00:02:44,000 --> 00:02:48,000 Today, most citizens know what emergency number to dial in their own country. 17 00:02:48,000 --> 00:02:53,000 But only one out of five know that they can use 112 everywhere in the EU. 18 00:02:54,000 --> 00:02:57,000 More should be done to inform people. 19 00:02:58,000 --> 00:03:05,000 An effective 112 must pass through the implementation of quality criteria on the entire 112 call chain 20 00:03:05,000 --> 00:03:13,000 with an absolute priority on the education of the population in relation to the knowledge and proper use of the number 112. 21 00:03:16,000 --> 00:03:19,000 The 112 emergency number covers the entire European Union. 22 00:03:19,000 --> 00:03:24,000 So next time you're traveling, keep 112 in mind. It could save your life.