1 00:00:01,330 --> 00:00:09,330 Dear assistants, in the next minutes I will introduce you the health insurance policy that you have with Cigna. 2 00:00:10,330 --> 00:00:20,329 Probably, you have received already two emails from Cigna. If you haven't, please check your email inbox or spam. 3 00:00:21,329 --> 00:00:30,329 In the first email, Cigna welcomes you on the company and informs you about how to proceed to get the health card. 4 00:00:30,329 --> 00:00:41,189 Moreover, they provide your member number, it is important to keep it safe. 5 00:00:41,189 --> 00:00:49,130 In the second email you will have a welcome pack, which includes policy general conditions 6 00:00:49,130 --> 00:00:53,740 and letter of intent. 7 00:00:53,740 --> 00:01:00,740 This documentation is in PDF, the password will be your insert number, you will find 8 00:01:00,740 --> 00:01:10,500 it in the welcome email received email number one then you must do register online on signa website 9 00:01:11,140 --> 00:01:21,079 click click on clientes dot signa dot yes click on registrarse 10 00:01:22,920 --> 00:01:32,019 to check your identity you have to enter your member number in the email one 11 00:01:32,019 --> 00:01:45,019 Date of birth, please pay attention to the Spanish format, day 2 digits, month 2 digits, and year 4 digits. 12 00:01:45,019 --> 00:01:54,019 Policy number, is the same for all of you, 200740. 13 00:01:54,019 --> 00:02:00,019 Click on I'm not a robot and Continuar. 14 00:02:00,019 --> 00:02:19,509 Datos personales. Personal data. Confirm that are correct. Name, surname, gender, date of birth, occupation, student. 15 00:02:25,250 --> 00:02:31,069 Datos de contacto. You will see the information from La Consejería in Calle Alcalá. 16 00:02:31,069 --> 00:02:41,069 Please update with your current address. In this address, you will receive the health card after you request a duplicate. 17 00:02:41,069 --> 00:02:51,069 Full address 18 00:02:51,069 --> 00:03:01,349 zip code in Madrid all zip codes start with 28 and three more digits your email 19 00:03:01,349 --> 00:03:09,629 address a Spanish mobile phone landline and other telephone blank telephone 20 00:03:09,629 --> 00:03:17,939 number if you haven't please leave in black accept all the general conditions 21 00:03:17,939 --> 00:03:32,319 and accept the general condition and set up your own password. 22 00:03:32,319 --> 00:03:39,319 Now that you are already registered, go back to clientestigna.es. 23 00:03:39,319 --> 00:03:50,319 On the right side of the page you can access to your private area, introducing your passport and the password you have already set. 24 00:03:50,319 --> 00:03:56,280 I recommend you to research the TIGNA website to see all the services. 25 00:03:56,319 --> 00:04:05,939 but now let's go to request the health insurance card click on menu on the top 26 00:04:05,939 --> 00:04:21,029 right side click on ayuda go to preguntas frecuentes search for duplicado de 27 00:04:21,029 --> 00:04:31,459 tarjeta click on solicitar duplicado you will ask you again if you are sure 28 00:04:31,459 --> 00:04:42,310 select solicitar tarjeta and in 10 days you will have the card on your address. 29 00:04:42,310 --> 00:04:51,230 That's it. In the Cigna website you can find medical directory, authorizations, 30 00:04:51,230 --> 00:04:59,750 coverage and general conditions. Let's find a doctor. Click on my cuadro médico. 31 00:04:59,750 --> 00:05:09,740 in the next page you have the option to search for a provider in English click 32 00:05:09,740 --> 00:05:23,620 on it set your localization your zip code and the specialist and search you 33 00:05:23,620 --> 00:05:29,379 will get a list of all the doctors in the deciding area in some of them you 34 00:05:29,379 --> 00:05:37,220 will see if they speak English call the medical center and make the appointment 35 00:05:37,220 --> 00:05:43,920 The day you go to visit the doctor, show your Cigna health card. 36 00:05:43,920 --> 00:05:50,660 If you haven't received it yet, show the letter of intent or the digital card that 37 00:05:50,660 --> 00:05:52,100 is in your private area. 38 00:05:52,100 --> 00:06:01,709 Furthermore, there is a highly recommended app, Cigna Wellbeing, with a lot of services 39 00:06:01,709 --> 00:06:03,529 and useful information. 40 00:06:03,529 --> 00:06:08,250 But the most important thing is that you can make a telephone or video consultation with 41 00:06:08,250 --> 00:06:16,600 specialists in general medicine. The application allows both the scheduling, 42 00:06:16,600 --> 00:06:20,920 modification and cancellation of the medical appointments which will be 43 00:06:20,920 --> 00:06:27,180 attended in less than two hours. Medical consultations can be in Spanish or in 44 00:06:27,180 --> 00:06:37,019 English. Get the app in Google Play or App Store. This is how it looks like your 45 00:06:37,019 --> 00:06:43,980 health card with useful information and signal customer service 24 hours 7 days 46 00:06:43,980 --> 00:06:59,920 and emergencies your health insurance includes a travel insurance is your 47 00:06:59,920 --> 00:07:06,459 travel if you travel abroad it is valid worldwide and includes until 20,000 48 00:07:06,459 --> 00:07:18,180 euros in medical expenses and least but not less important some significant 49 00:07:18,180 --> 00:07:24,720 matters your coverage started on the 15th of September of current year until 50 00:07:24,720 --> 00:07:33,040 the 15th of July next year never use the public system there is no reimbursement 51 00:07:33,040 --> 00:07:40,220 maternity is not included dental franchise if you go to the dentist there 52 00:07:40,220 --> 00:07:45,540 are some free services like oral diagnosis some radiographs and some 53 00:07:45,540 --> 00:07:54,339 dental restoration but all other services must be paid with special prices. Cigna customer service 54 00:07:58,209 --> 00:08:15,970 24 hours 7 days is 91 418 4040. Cigna emergency is 91 179 1487 and only for vital emergency call 112. 55 00:08:16,930 --> 00:08:22,370 COVID tests are not covered unless you are admitted to a hospital with symptoms 56 00:08:22,370 --> 00:08:30,129 and the medical center decides to do it. If you have symptoms call Cigna, 57 00:08:30,129 --> 00:08:35,889 make a video or a telephone consultation through the Cigna well-being app. 58 00:08:35,889 --> 00:08:46,169 To get more information, go to the ComunidadBilingüe.educa2madrid.org 59 00:08:46,169 --> 00:08:49,470 Asistencia Médica. Thank you very much for your attention.