Activa JavaScript para disfrutar de los vídeos de la Mediateca.
CEV 2ESO - 04 Social skills and conflict management - Contenido educativo
Ajuste de pantallaEl ajuste de pantalla se aprecia al ver el vídeo en pantalla completa. Elige la presentación que más te guste:
Social skills and conflict management
In order to coexist with other people we need values. Values are extremely
00:00:00
important. Values such as respect, justice, generosity, equality. But we also need
00:00:05
social skills. Do you know what social skills are? Social skills are forms of
00:00:13
behavior that help us to relate with other people in a good way. Abilities
00:00:19
that we should develop. I give you some examples of social skills. One of them
00:00:25
for example is knowing how to say no when someone asks you to do something
00:00:30
you don't really want to do. Another one is for example the ability to apologize
00:00:34
when you did something wrong, or knowing how to listen to a friend when he or she
00:00:40
has something important to tell you, or knowing how to negotiate in order to
00:00:45
reach agreements with other people. Social skills are essential in our life.
00:00:50
They help us to coexist with other people and they are extremely important
00:00:56
in order to manage conflict. We have conflicts with people all the time,
00:01:01
problems with the people around us. Sometimes we would prefer not to have
00:01:07
conflicts, but conflict is part of life. We cannot really avoid it. We can learn
00:01:13
how to manage conflict in a positive way. What do you do when you have a problem, a
00:01:19
conflict with another person? There are three different styles, different ways to
00:01:25
behave when you have a problem with another person. We call these three
00:01:32
behavioral styles the aggressive, the passive, and the assertive behavior. I
00:01:37
like saying that when you have a problem with someone you can react as a mouse,
00:01:43
as a lion, or as a person. You react as a mouse when you are afraid of saying what
00:01:49
you really think, what you really need, what you really feel. As you're afraid
00:01:56
you keep quiet, you avoid the problem, you don't talk to the person, and then you
00:02:01
feel bad. So this is not really a good way to solve the problem. You are
00:02:06
behaving as a mouse, you are behaving in a passive way. Some people do the
00:02:12
opposite thing. They react as a lion in an aggressive way. They really express
00:02:17
which are their rights and their feelings and what they need, but they do
00:02:22
that in an aggressive way. They do that attacking other people and not
00:02:26
respecting them. And this actually doesn't solve the problem either because
00:02:31
the other person could also get angry and that could make things worse. So what
00:02:35
should we do? Well, we should react as human beings because we are not mice and
00:02:40
we are not lions. We are human beings. So human beings should try to express what
00:02:45
they really feel in a polite and kind way. This is what we call assertiveness.
00:02:52
You are assertive when you are telling what you really need and what you really
00:02:57
feel, respecting other people's rights. This is not so easy. That's why the
00:03:02
American psychologist Marshall Rosenberg invented a method to help us manage
00:03:09
conflict. Rosenberg called this method the non-violent communication and the
00:03:14
method consists of four steps. When you have a problem, Rosenberg says, follow
00:03:21
these four steps. First, describe the facts. Describe what happened, not your
00:03:27
interpretation of the facts, but what really happened. Second, show the other
00:03:35
person how those facts made you feel, how you feel about that. Three, express your
00:03:42
needs. What do you need? And four, make a request. Ask the other person what you
00:03:49
want the other person to do. I'll give you an example to show you how this
00:03:57
works. Imagine someone insults me. What do you do when someone insults you? Many
00:04:02
people would react saying, for example, hey, you insulted me. Now I need you to
00:04:09
apologize. Is this following the four steps that
00:04:16
Marshall Rosenberg recommends? Not really. When you say that you insulted me, you
00:04:22
are not describing facts. You're doing an interpretation. What would be correct?
00:04:29
Imagine you describe the facts. Describing the facts would be, for
00:04:36
example, saying you said I was stupid. That is a fact. In the second step, we
00:04:40
should describe our feelings. When you told me I was stupid, I felt sad. I felt
00:04:47
frustrated. I felt angry. Three, what do I need? Express your needs. I need respect.
00:04:53
And four, what is the request? I would like you to please treat me in a
00:05:01
respectful way. So if you do that, that is a better way to solve conflicts
00:05:11
because you're behaving like a human being and you're being really assertive.
00:05:17
- Idioma/s:
- Autor/es:
- César Prestel
- Subido por:
- César Pedro P.
- Licencia:
- Reconocimiento - No comercial - Compartir igual
- Visualizaciones:
- 56
- Fecha:
- 21 de julio de 2023 - 11:20
- Visibilidad:
- Público
- Centro:
- IES CERVANTES
- Duración:
- 05′ 23″
- Relación de aspecto:
- 1.78:1
- Resolución:
- 1280x720 píxeles
- Tamaño:
- 310.86 MBytes
