Activa JavaScript para disfrutar de los vídeos de la Mediateca.
EV 2ESO - 06 Social skills and conflict management - Contenido educativo
Ajuste de pantallaEl ajuste de pantalla se aprecia al ver el vídeo en pantalla completa. Elige la presentación que más te guste:
What are social skills? How can they help us to manage conflicts in a positive way?
In order to coexist with other people, we need values.
00:00:01
Values are extremely important.
00:00:05
Values such as respect, justice, generosity, equality.
00:00:06
But we also need social skills.
00:00:12
Do you know what social skills are?
00:00:15
Social skills are forms of behavior that help us to relate with other people in a good way.
00:00:18
Abilities that we should develop.
00:00:24
I'll give you some examples of social skills.
00:00:27
One of them, for example, is knowing how to say no when someone asks you to do something you don't really want to do.
00:00:30
Another one is, for example, the ability to apologize when you did something wrong,
00:00:37
or knowing how to listen to a friend when he or she has something important to tell you,
00:00:42
or knowing how to negotiate in order to reach agreements with other people.
00:00:47
Social skills are essential in our life.
00:00:53
They help us to coexist with other people, and they're extremely important in order to manage conflict.
00:00:56
We have conflicts with people all the time, problems with the people around us.
00:01:04
Sometimes we would prefer not to have conflicts, but conflict is part of life.
00:01:11
We cannot really avoid it.
00:01:16
We can learn, though, how to manage conflict in a positive way.
00:01:18
What do you do when you have a problem, a conflict with another person?
00:01:23
There are three different styles, different ways to behave when you have a problem with another person.
00:01:27
We call these three behavioral styles the aggressive, the passive, and the assertive behavior.
00:01:36
I like saying that when you have a problem with someone, you can react as a mouse, as a lion, or as a person.
00:01:44
You react as a mouse when you are afraid of saying what you really think, what you really need, what you really feel.
00:01:52
As you are afraid, you keep quiet, you avoid the problem, you don't talk to the person, and then you feel bad.
00:02:00
So this is not really a good way to solve the problem.
00:02:07
You are behaving as a mouse, you are behaving in a passive way.
00:02:12
Some people do the opposite thing, they react as a lion in an aggressive way.
00:02:16
They really express which are their rights and their feelings and what they need,
00:02:21
but they do that in an aggressive way.
00:02:25
They do that attacking other people and not respecting them.
00:02:28
And this actually doesn't solve the problem either,
00:02:32
because the other person could also get angry and that could make things worse.
00:02:35
So what should we do?
00:02:40
Well, we should react as human beings, because we are not mice and we are not lions.
00:02:42
We are human beings.
00:02:47
So, human beings should try to express what they really feel in a polite and kind way.
00:02:49
This is what we call assertiveness.
00:02:56
You are assertive when you are telling what you really need and what you really feel,
00:02:58
respecting other people's rights.
00:03:03
This is not so easy.
00:03:05
That's why the American psychologist Marshall Rosenberg invented a method to help us manage conflict.
00:03:08
Rosenberg called this method the non-violent communication, and the method consists of
00:03:15
four steps. When you have a problem, Rosenberg says, follow these four steps. First,
00:03:22
describe the facts. Describe what happened, not your interpretation of the facts,
00:03:30
but what really happened. Second, show the other person how those facts made you feel.
00:03:36
How you feel about that.
00:03:45
Three, express your needs.
00:03:48
What do you need?
00:03:50
And four, make a request.
00:03:52
Ask the other person what you want the other person to do.
00:03:55
I'll give you an example to show you how this works.
00:03:59
Imagine someone insults me.
00:04:03
What do you do when someone insults you?
00:04:06
Many people would react saying, for example,
00:04:09
Hey, you insulted me.
00:04:12
Now, I need you to apologize.
00:04:14
Is this following the four steps that Marshall Gressenberg recommends?
00:04:19
Not really.
00:04:24
When you say that you insulted me, you are not describing facts.
00:04:25
You are doing an interpretation.
00:04:31
What would be correct?
00:04:33
Imagine you describe the facts.
00:04:37
Describing the facts would be, for example, saying, you said I was stupid.
00:04:39
that is a fact. In the second step, we should describe our feelings. When you told me I was
00:04:43
stupid, I felt sad, I felt frustrated, I felt angry. Three, what do I need? Express your needs.
00:04:50
I need respect. And four, what is the request? I would like you to please treat me in a respectful
00:05:00
way. So if you do that, that is a better way to solve conflicts because you're behaving like a
00:05:12
human being and you're being really assertive.
00:05:18
- Idioma/s:
- Autor/es:
- César Prestel
- Subido por:
- César Pedro P.
- Licencia:
- Reconocimiento - No comercial - Compartir igual
- Visualizaciones:
- 173
- Fecha:
- 5 de octubre de 2020 - 19:51
- Visibilidad:
- Público
- Centro:
- IES CERVANTES
- Duración:
- 05′ 23″
- Relación de aspecto:
- 1.78:1
- Resolución:
- 1280x720 píxeles
- Tamaño:
- 310.86 MBytes
