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Solvit

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Subido el 8 de agosto de 2007 por EducaMadrid

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Solvit - European Commission

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Every year, more and more people go to other countries of the European Union to study and 00:00:00
work. But all too often they find that a diploma, a professional qualification, access to education 00:00:21
or employment rights are not recognised in the member state concerned. In fact, despite 00:00:28
our open borders, the application of EU legislation can sometimes leave a lot to be desired. And 00:00:33
to file a complaint or go to court can take a long time and be very costly. 00:00:39
To solve these types of problems, the European Commission has set up a free service called 00:00:45
Solvit. Any individual or company can contact the Solvit centre in their home country when 00:00:49
they believe their rights have not been respected. The cooperative team spirit, which exists 00:00:56
throughout the Solvit network, means that most of the conflicts can be resolved in around 00:01:02
ten weeks. The following story happened in Portugal. 00:01:06
This story happened in 2005. Since then, João Camarada has found work on the ferry linking 00:01:26
the Portuguese town of Vila Real de San Antonio to Juelva, on the other side of the river 00:01:51
in Spain. But this maritime engineer, a specialist in diesel engines, would have preferred to 00:01:55
be working on a fishing boat. So what exactly happened? João Camarada has considerable 00:02:02
professional experience, having worked for 30 years in South Africa and Canada. On his 00:02:10
return to Portugal, he tried to find work. But in Vila Real, the fishing industry was 00:02:16
in decline. By chance, on the other side of the river in Spain, a boat owner was ready 00:02:21
to hire him to work on one of his boats, the Nazareno. But a ruling from the Spanish authorities 00:02:26
clearly prevented this. As João was Portuguese, he didn't have the right to work as a mechanic 00:02:35
in Spain. 00:02:40
If I have the rights, I want the rights. I had the right to work here. And they didn't 00:02:41
want to give me the credentials to work here. I felt humiliated. I arrived in Vila Real, 00:02:50
I phoned Bruxelas, the green line in Bruxelas, and that's when it all started to move. 00:02:59
Though living a long way from Brussels, this Portuguese engineer showed great initiative 00:03:08
in contacting Europe Direct, where he was advised to call the Solvit office in Lisbon 00:03:13
to help him settle his differences with the Spanish authorities. 00:03:18
Good afternoon. 00:03:21
Good afternoon. 00:03:22
Are you Rosarinho Melancia? 00:03:23
Yes, I am. I'm from the Solvit center in Portugal. 00:03:26
From the Solvit center in Portugal. Yes. 00:03:28
This is the person João spoke to on the phone, Rosarinho Melancia, the head of Solvit in 00:03:30
Portugal. She's in Brussels for a meeting with her European colleagues. She worked together 00:03:36
with the Solvit center in Spain to solve the João Camarada affair. 00:03:42
We helped him ask the Spanish authorities for the recognition of his diploma. And it 00:03:46
took a while. And then our friends in the Spanish Solvit center also insisted, because 00:03:53
it was a very old diploma, so it was a very difficult procedure. And finally, with the 00:03:59
cooperation of Solvit Spain, of course, we managed to have his diploma recognized. 00:04:05
At the beginning, João battled on his own for six months to get his rights recognized 00:04:10
by the Spanish authorities, but to no avail. The Solvit center made his task a lot easier. 00:04:15
They didn't tell me to do anything. They did everything for me. They told me not to 00:04:21
look for discussions with that entity, that they would deal with everything. And then they 00:04:28
informed me of what was happening. 00:04:35
It really means talking to the persons, knowing about their problem, telling them what results 00:04:43
we have achieved so far. And it's a very personalized way of dealing with a problem 00:04:50
and with a person. 00:04:59
Of all the people I spoke to there, both Ms. Rosarinho and Ms. Mafalda were always impeccable 00:05:01
to me. I can't say better than that. It was the best. 00:05:10
It took less than two months for Solvit to get João's rights recognized in the European 00:05:17
community. It's true that this affair lost him a year's work, but from now on, living 00:05:21
on the border as he does, he can work as a maritime engineer anywhere in Spain. 00:05:27
I think it's exceptional. And we should have many Solvits, not only in Portugal but 00:05:34
throughout the European Union, to solve these problems. As I said before, it would be better 00:05:41
if there were no problems. But as there are problems, there must be people like Solvit 00:05:46
to solve them. 00:05:51
This is Oslo Airport. Sunder is the largest executive air operator in Norway. Lars Högberg, 00:05:57
one of the managers, found himself mixed up in a story that he could never possibly have 00:06:18
imagined. A plane was impounded by the French customs at Le Bourget Airport near Paris. 00:06:22
A first for this private company. 00:06:27
So, this is actually the plane you see here behind me that was taking a rest in Paris. 00:06:31
The LNSUV shows that this is a Norwegian-registered aircraft, and that was the problem when we 00:06:37
were coming to Paris. 00:06:43
We had a normal flight from Oslo to Paris, and then it was scheduled from Paris to Nantes, 00:06:46
from Nantes back to Paris. We had two passengers from Nantes, and it all started when we were 00:06:51
arriving in Le Bourget at Nantes, and where the customers were talking about cabotage 00:06:56
for flying domestic in France without approval. 00:07:02
According to French customs, Sunder didn't have the right to practice cabotage, in other 00:07:05
words, to fly between two French cities, Nantes and Paris. But they were wrong. The company 00:07:09
paid a €3,000 fine and returned to Norway. They contacted the civil aviation authorities 00:07:14
straight away. The story was in the newspapers and caught the attention of the Oslo Solvit 00:07:19
office, based in the Ministry of Trade and Transport. 00:07:23
Yeah, the first time I heard about this case was from my colleagues at the Ministry of 00:07:26
Transport. They actually know Solvit quite well, and after that I just took a phone call 00:07:32
to Sunder. 00:07:38
The main problem here was probably that the local French authorities, customs authorities, 00:07:40
they did not know, as we see it, the EEA agreement. 00:07:46
The EEA, European Economic Area, is a free trade agreement which includes three other 00:07:51
European countries, including Norway. So Sunder does have the right to practice cabotage. 00:07:56
During the affair, Karian Kristiansen got in contact with a carrier who asked to make 00:08:03
an appointment. 00:08:07
Hi, Karian Kristiansen. 00:08:09
I think it was a great idea because we haven't never heard about it, and the only way where 00:08:11
we were going was to the civil aviation authorities, and that was slow moving. 00:08:17
They were actually quite concerned because they are quite often going to France with 00:08:23
clients, and even though this fine was not very big, it was €3,000, the most important 00:08:28
thing for them was to avoid this to happen once more. 00:08:35
This was not the case about the money, this was more the case if we were doing the right 00:08:39
thing or not. It's very important for our business that we can do business as other 00:08:43
partners of the common market. 00:08:48
The complaint lodged by Sunder follows the procedure used in all the Solvit centres. 00:08:51
The file is put into an online database and then transmitted to the Solvit centre in France 00:08:56
where the problem arose. The affair is then dealt with in record time. 00:09:01
In this case it took approximately 10 weeks, and thanks to a very efficient French Solvit 00:09:06
centre, they did not need more time than that. 00:09:13
I think it's not too bad when you think about all those people and departments that have 00:09:19
been involved in this case, so 10 weeks was quite good. 00:09:24
10 weeks to solve a problem, that's the challenge met by the 28 Solvit centres. 00:09:28
Team spirit and good communication does the rest. 00:09:33
I think we got good communication with the Solvit centre in Norway. 00:09:37
It's the only part of the Solvit we have been in touch with. 00:09:42
All the communication with Solvit in France was done by the Solvit group in Norway. 00:09:45
But we were informed most of the time about the progress, so we feel we were anyway in 00:09:51
the progress. 00:09:56
The affair is now settled. The 3,000 euros have been reimbursed and Sunder now possesses... 00:09:58
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Idioma/s:
en
Niveles educativos:
▼ Mostrar / ocultar niveles
      • Nivel Intermedio
Autor/es:
The European Union
Subido por:
EducaMadrid
Licencia:
Reconocimiento - No comercial - Sin obra derivada
Visualizaciones:
805
Fecha:
8 de agosto de 2007 - 12:16
Visibilidad:
Público
Enlace Relacionado:
European Commission
Duración:
10′ 04″
Relación de aspecto:
4:3 Hasta 2009 fue el estándar utilizado en la televisión PAL; muchas pantallas de ordenador y televisores usan este estándar, erróneamente llamado cuadrado, cuando en la realidad es rectangular o wide.
Resolución:
448x336 píxeles
Tamaño:
51.61 MBytes

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