Europe Direct: Questions about Europe

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Subido el 13 de julio de 2007 por EducaMadrid

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"Europe? Sure, what phone number?" the head of American diplomacy, Henry Kissinger, used to quip. Well, from now on, Europe does have its own number. To talk to it, all you have to do is dial 00 800 6 7 8 9 10 11. It’s EUROPE DIRECT, a single, free telephone number that can be accessed from anywhere in the 25 member States. This service answers questions that any European citizen might have about the European Union, whether they relate to employment and mobility, how the European institutions work or the future of the EU, including the constitution. Nearly 80 000 people called it in 2004 through 3 channels: telephone, mail and assistance via the Internet. This initiative is helping to achieve the objectives set by Commission Vice-President Margot Wallström, to close the gap between the citizens and the European institutions. The operators on the EUROPE DIRECT service panel, who, day after day, listen to and answer any questions the citizens may have about the European Union, already know a lot about the concerns of Europeans. What questions do the citizens ask most frequently? What useful links do the operators have in order to find the right answer or good advice, covering all the fields that extend to 80 000 pages of European legislation? And, finally, who are those people at the other end of the line, the 32 operators from 25 member countries, each speaking at least 3 languages? A look behind the scenes at EUROPE DIRECT, the unique, free service that’s always ready to listen to 450 million citizens.