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Europe wants well-informed consumers

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Subido el 25 de julio de 2007 por EducaMadrid

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The European Commission wants to help Europeans become better consumers, and is organising a lecture-discussion in Brussels on 29 June on consumer education. The report "Europe wants well-informed consumers" shows that being a consumer abroad is not difficult, through the example of two consumers who live in a border area (France-Germany). It shows how the European Consumer Centres Network deals with consumer disputes, illustrating a dispute between Germany and Spain. We then head for Prague, where students use the European agenda at school to understand their rights as European consumers.

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Every morning, the citizens of Strasbourg find advertisements in German in their letterboxes. 00:00:00
Shops on the other side of the Rhine River are looking to attract French customers. 00:00:07
For people living on the border, comparing prices and promotions at home and across the border 00:00:12
has become quite a normal thing to do. 00:00:17
Corinne and Elisabeth have come to spend a few hours in Kale. 00:00:22
They're looking for a microwave. 00:00:25
These two well-informed consumers have been taking advantage of the competition 00:00:27
between retailers either side of the border for some years now. 00:00:30
But in the European Union, only one consumer in three is ready to shop in another member state 00:00:57
where they don't speak the language. 00:01:06
Their biggest concern is what to do if there's a problem. 00:01:08
How can you get your money back when you can't explain yourself 00:01:11
or when you're not familiar with local laws? 00:01:14
Believe it or not, it's quite simple. 00:01:16
You need only contact the European Consumer Centre in your own country. 00:01:18
Holidays, buying a car or shopping over the internet. 00:01:28
Specialist legal experts are there to help consumers. 00:01:32
They provide information, but they mainly help with cross-border complaints. 00:01:35
Unhappy shoppers can call on their services by letter or meet them face to face. 00:01:40
And it's free. 00:01:45
We'll make a summary and translate it all into English 00:01:58
or another language of the European Union. 00:02:02
And we'll prepare the case in such a way that... 00:02:05
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Idioma/s:
en
Niveles educativos:
▼ Mostrar / ocultar niveles
      • Nivel Intermedio
Autor/es:
Unión Europea
Subido por:
EducaMadrid
Licencia:
Reconocimiento - No comercial - Sin obra derivada
Visualizaciones:
1720
Fecha:
25 de julio de 2007 - 11:09
Visibilidad:
Público
Enlace Relacionado:
European Commission
Duración:
02′ 09″
Relación de aspecto:
4:3 Hasta 2009 fue el estándar utilizado en la televisión PAL; muchas pantallas de ordenador y televisores usan este estándar, erróneamente llamado cuadrado, cuando en la realidad es rectangular o wide.
Resolución:
448x336 píxeles
Tamaño:
11.10 MBytes

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